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Legal

Terms & Conditions

Terms and conditions for services performed by Ignite Builds. Please read carefully before authorizing any work.

1. Disclaimer of Liability

  • The Center shall not be held liable for any faults, defects, or issues that arise after the vehicle has been delivered to the customer and has left the Center's premises.
  • The Center shall not be responsible for any damage or loss resulting from improper use or unsafe operation of the vehicle after it has been collected.
  • The Center assumes no responsibility for any issues related to spare parts supplied by the customer. The customer bears full responsibility for the quality, suitability, and performance of such parts.
  • The customer assumes full responsibility for any legal or regulatory consequences resulting from any vehicle modifications or ECU programming performed at the customer's request.
  • The Center shall not be liable for the loss of any personal belongings left inside the vehicle while it is at the Center. Customers are advised to remove all personal items before delivering the vehicle.
  • The Center shall not be responsible for any failures or damage resulting from excessive use, racing, abuse, or overloading of the vehicle after modifications or programming have been completed.

2. Warranty

  • The Center does not provide any warranty for services involving vehicle modifications or ECU programming due to the nature of such services and the fact that their results depend on the condition of the vehicle and how it is subsequently used.
  • Vehicle modifications or ECU programming may void the manufacturer's warranty. The Center accepts no responsibility for any loss of such warranty.
  • The Center does not guarantee the quality, compatibility, or performance of spare parts supplied by the customer.

3. Authorization to Perform Work

  • The customer's signature on the service request constitutes full and unconditional acceptance of these Terms and Conditions.
  • The customer confirms that they have read, understood, and agreed to all provisions before authorizing the requested work.

4. Appointments, Delivery, and Payment

  • The Center will make every reasonable effort to complete and deliver the vehicle within the estimated timeframe. However, delays may occur due to circumstances beyond the Center's control.
  • The customer will be informed of any changes to the estimated delivery date.
  • Prices quoted at intake or during any stage of service are estimates only and are not final. The final price is subject to change during the course of the work if additional parts, labour, or previously unforeseen issues are identified. The customer will be informed of any such changes before they are carried out.
  • The cost of the requested service will be agreed upon before work begins. Any additional work or changes requested by the customer may result in additional charges.
  • The Customer acknowledges and agrees that the Workshop/Service Center shall not commence any work or provide any services until the agreed payment has been received. The scope of work performed shall be limited solely to the value of the payments received. The Workshop shall have no obligation to perform any additional work or complete the requested services unless all due payments are made in accordance with the agreement between the parties.
  • In the event of any delay in payment by the Customer, the Workshop reserves the right to suspend or discontinue the work until the required payment has been received, without incurring any liability or obligation to compensate the Customer for such suspension or delay.
  • Full payment of all outstanding amounts is required before the vehicle is released to the customer.

5. Refund Policy and Legal Proceedings

  • No refunds shall be issued for services that have already been completed.
  • Any dispute arising from these Terms and Conditions shall be governed by the applicable laws and regulations of the United Arab Emirates.

6. Entire Agreement

  • These Terms and Conditions constitute the entire agreement between the customer and Ignite Builds.
  • Any amendment or additional agreement shall only be valid if made in writing and signed by both parties.

7. Additional Provisions

  • The Center shall not be liable for any damage occurring to the vehicle while parked outside the Center's premises, including damage to the bodywork, glass, or loss of personal belongings. Any such matters shall be handled in accordance with the applicable laws and regulations.
  • Diagnostic inspection fees shall apply whenever the Center inspects or diagnoses a vehicle, regardless of whether the issue is successfully identified or repaired.
  • The Center reserves the right to photograph vehicles located within its premises and use such photographs for marketing, advertising, and social media purposes unless the customer has provided prior written notice objecting to the use of images of their vehicle.
  • Customers wishing to retain replaced parts must notify the reception staff before collecting their vehicle. No claim for replaced parts will be accepted after the vehicle has been collected.
  • If replaced parts are not requested within one (1) week from the date the vehicle is collected, the Center reserves the right to dispose of such parts in accordance with its internal policy.

Important Notice

  • Delivering a vehicle to the Center constitutes the customer's full and unconditional acceptance of all the Terms and Conditions stated above.
  • The customer is responsible for reading and understanding these Terms and Conditions before signing the service request. By signing, the customer acknowledges that they have read, understood, and agreed to be legally bound by all of the above provisions.